Refunds & Returns Policy
At Koochi-Coo, your satisfaction is our top priority. We want you to shop with confidence, and we proudly offer guarantees to ensure you receive your items on time and as described. Let’s get to the point โ we don’t want to bore you with pages of fine print. We’re clear, upfront, and here to make things easy for you.
Order Cancellation
- All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours at sales@koochi-coo.com.
Refunds
Your satisfaction is our #1 priority. Thatโs why we offer the following guarantees:
- Full refund if you donโt receive your order.
- Full refund if your order does not arrive within the guaranteed time (45 business days, not including 2-5 business days processing).
- Full or partial refund if the item is not as described or is defective.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g., not cleared by customs, delayed by a natural disaster).
- You are not satisfied with your purchase due to buyer’s remorse.
Easy Returns
All our products are backed with a 30-day money-back guarantee for valid reasons such as defects or incorrect items. If you are not satisfied with your purchase due to a valid reason, you can return it for a replacement or refund. Please contact us first at sales@koochi-coo.com and we will guide you through the steps.
Return Process:
- Contact Us: Send a message to sales@koochi-coo.com with your order details.
- Receive Authorization: Please do not send your purchase back to us unless we authorize you to do so.
- Ship the Item: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Refund: If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7 business days.
Incorrect or Damaged Items
- If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order with a photo or video of the item. We will prioritize sending a replacement item at no extra cost to you. If a replacement is not possible, we will offer a refund.
Exchange Policy
- If you need to exchange a dress for a different size or color, please contact us within 30 days of delivery. We will provide instructions on how to proceed with the exchange. The new item will be shipped to you at no additional cost once the original item is received and inspected.
- We do, however, encourage you to look at the size chart in the item description to order the correct size, as exchanges can be an unnecessary and timely process. Long story short, check the size chart first!
Customer Service
For any questions or concerns, please contact our customer service team at sales@koochi-coo.com. We are here to assist you and ensure you have a positive shopping experience with Koochi-Coo.
Thank you for shopping at Koochi-Coo! We appreciate your business and are dedicated to providing you with the best customer service.
